Telephone On-Hold

Hang onto your on-hold customer
Customise your Message to customers on hold. 
Increase traffic to your web site. 
Effectively you are multi-tasking by ensuring most FAQs are dealt with in an interesting manner whilst people are On hold. 

Copyright Laws to protect performers’ rights and royalties are strict and clear.

It is a legal requirement that each premises of an organisation obtain an annual license from APRA for communication rights if the radio or released CD content is to be rebroadcast to listeners on the telephone.

A better option
Pink Noise Audio can provide all your Customised On Hold needs.
Collaboration & Creation of a set of professional scripts about your business Professional Voice talent and full content production Fail safe digital replay systems.

  • Messages recorded over copyright free music.
  • Replay Systems to suit every business and existing phone system from as little as $28.80 per week.
  • 100% Tax Deductible spread over Quarterly Payments.
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“Individuals and businesses are liable for infringement of copyright (Copyright Act 1968) for all copyright material played over the telephone to callers who are placed ‘on hold’ . . .  

in addition to permission from APRA to  perform musical works and lyrics, permission is also required from the copyright owner of the sound recording if you will be playing sound recordings in public. In most cases, this permission is obtained from the Phonographic Performance Company of Australia (PPCA).”

“Tighter copyright laws mean that businesses must pay between $100 to almost $3700 a year to APRA. APRA collects fees on behalf of songwriters, this covers charges for On-Hold telephone, CD music or radio station music.”